In light of 23andMe’s recent bankruptcy filing, customers are increasingly motivated to regain control over their personal genetic information. The California-based genetic testing company, which has more than 15 million users globally, has faced challenges as its financial instability raises questions about the future of customer data management.

Challenges Facing Customers

Following the bankruptcy announcement, many users encountered issues when attempting to delete their accounts or access their genetic information. Reports suggested a spike in website traffic led to technical difficulties, making it hard for consumers to download their data or finalize deletion requests. According to a statement from the company, these problems were largely resolved by the following Tuesday.

For customers attempting to download their genetic reports, many expressed frustration as the process was slower than expected, while others faced complications receiving two-step authentication codes necessary for account deletion.

Implications of Bankruptcy on Customer Data

At this juncture, the company’s financial situation raises critical data privacy concerns. Recent statements indicate that in the event of a sale or continued bankruptcy proceedings, customer data may be sold or transferred to potential buyers. This has prompted consumer advocates to sound alarms regarding the protection of sensitive genetic information.

How to Delete Your 23andMe Account and Data

For customers who wish to sever ties with 23andMe and remove their genetic data, the company outlines a straightforward deletion process, albeit with some steps that require careful attention:

1. Log in to your 23andMe account.
2. Navigate to the “Settings” section.
3. Scroll to “23andMe Data.”
4. Click on “View.”
5. Locate the “Delete Data” option.
6. Select “Permanently Delete Data.”
7. Confirm your deletion request via the email link sent by the company.

It is also advisable to download a copy of your genetic data before proceeding with deletion.

How to Dispose of Your Genetic Sample

If customers wish to have their physical genetic samples destroyed, they can follow these steps:

1. Log into your 23andMe account.
2. Go to “Settings.”
3. Select “Preferences.”

There, users can manage their consent for data sharing, with recent regulations requiring explicit consent before any transfer of genetic data occurs.

Final Considerations

As the situation develops, customers are encouraged to stay informed about their rights and the handling of personal data. For assistance, 23andMe has directed users to their customer care site.

With heightened concerns about privacy and data management, taking proactive steps can help consumers safeguard their personal information during this turbulent time.