Segway Issues Recall for 220,000 Scooters Due to Fall Hazard

Segway has announced a recall affecting approximately 220,000 of its Ninebot scooters, citing safety concerns related to the folding mechanism. The company reported that this defect poses a significant risk of falls, leading to injuries for 20 individuals, including serious cases involving broken bones and lacerations.

Details of the Recall

The models included in this recall are the Segway Ninebot Max G3OP and Max G30LP KickScooters. This warning has been issued by the U.S. Consumer Product Safety Commission (CPSC), which details 68 occasions where the scooters’ folding mechanism malfunctioned, resulting in the aforementioned injuries.

Product Information

Manufactured in both China and Malaysia, these scooters were sold through various retailers, including Amazon, Best Buy, Costco, Sam’s Club, Target, and Walmart, with prices ranging from $600 to $1,000. The scooters have been on the market since January 2020 until February 2025.

Identification of Scooters

The Max G30LP model features a gray body with yellow accents, while the Max G30P variant is primarily black with yellow accents. Users can identify these models by the “ninebot” branding located on the foot platform and the handlebars.

Safety Instructions for Consumers

Consumers are advised to cease using the recalled scooters immediately and to contact Segway to ascertain whether their scooter’s folding mechanism requires adjustment. The company is offering a complimentary maintenance kit that includes tools and guidelines for checking and tightening the mechanism.

Contact Information

For further details, consumers can reach out to Segway by calling 800-914-6110 between 9 a.m. and 5 p.m. Monday through Friday, send an email to re****@se****.com, or visit their website at https://service.segway.com/recall or www.segway.com. More information can be found by selecting “Recall Center” at the bottom of the homepage.

Previous Recalls

This latest incident marks the second significant recall by Segway. In November 2025, around 1,400 Ninebot P100 KickScooters were recalled after reports of broken front forks surfaced, resulting in six injuries. Additionally, in March 2022, nine children’s bike helmets were recalled due to non-compliance with federal safety standards.

Company Background

Segway has undergone multiple ownership changes since its inception. Notably, Jimi Heselden, a British entrepreneur, tragically passed away in a Segway-related accident in 2010 following his acquisition of the company.